Position Title: Servicing/Collections Specialist
Type: Hourly, Non-Exempt, Full-Time, In-Office, Non-Remote
Hours: 8 hour shift, within the hours of 6am-6 pm (varies)
Pay: $22-$25, Bonus Opportunity Available
About us:
Yrefy is a private student loan refinance company dedicated to assisting borrowers burdened with delinquent or defaulted private student loans. We originate loans and change borrower’s bad debt to good! Yrefy is a dynamic lender that solves the student loan dilemma with unique financial products for borrowers and investors. We stand alone with our 7-year specialized refinance and investment products. Our mission is to provide financial relief to borrowers while delivering consistent returns to our investors.
Job Summary:
As a Servicing/Collections Specialist, you will be the main point of contact for all active Yrefy, LLC loans. You will assist Borrowers/Co-Borrowers to change payments, account numbers, etc., as well as work with them to recover missed (NSF) payments.
Duties/Responsibilities:
- Interacts with customers via telephone, email, or text, to provide support and account information.
- Requests and pursues payment on delinquent accounts.
- Fields customer questions and complaints, and, when the issue is beyond the Specialist's knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures appropriate actions are taken to resolve Borrowers and/or Co-Borrowers problems and concerns.
- Provides ideas and strategies to improve the Borrower's and/or Co-Borrower's experience.
- Maintains Borrower's and/or Co-Borrower's accounts and records interactions with details of inquiries, complaints, or comments.
- Follows established guidelines to review and update account status.
- Maintains log of payment promises and pertinent account details and schedules follow-up communication with the account holder.
- Attends all meetings and training courses as required.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills including active listening.
- Service-oriented and able to resolve customer grievances courteously.
- Proficient in Microsoft Office Suite.
- Knowledge of CRM software.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience required.
- Two (2) years of related experience in accounts receivable preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Why Join
Check out some of our amazing benefits.
- 100% Employer Paid Medical for Employee AND Whole Family Includes the Mayo Clinic
- Safe Harbor 401k/ROTH Plan with a 4% Company Match
- Dental Insurance
- Vision Insurance
- Company Paid Term Life Insurance
- Supplemental Voluntary Life Insurance
- Company Paid Short-and Long-Term Disability Insurance
- Voluntary Pet Insurance
- Fully Subsidized LifeTime Gym Membership
- Tuition Reimbursement
- Catered Friday Lunches
- Fully Stocked Kitchens
- Fun in Office Work Environment
- Opportunity to Work at a Fast-Growing Company
- And More!